Product Owner / Business Analyst

Permanent / Full Time
Melbourne
Posted 2 weeks ago

Our Client, a growing provider of essential services with over 2,500 people seeks a Product Owner/BA to help deliver a new CRM supporting future scalability.

This role seeks a person with a strong understanding of Consumer Centred Design Concepts.  This will be complemented by a resume of work in delivering CRM solutions that utilise system design thinking and Human Design Centred Principles.  Your role in the delivery of those solutions will have been in a Product Owner, a Product Manager or Agile Business Analyst.

Responsibilities

  • Work with the Project Manager in the Vision, Roadmap and Delivery of a CRM Solution that is equipped to handle future scalability
  • Engage directly with End Users to test, document and feed new product releases
  • Ensure excellence in End User experience.
  • Monitor, document, analyse usage patterns that feed continuous customer experience improvement
  • Embrace the principles and approach to providing a service to clients that promote choice, development of strengths, goals and aspirations of each individual
  • Champion the CRM Solution and Customer Service Team as a highly valuable business function
  • Build effective relationships with external vendors and stakeholders

Skills and Experience

  • Requirements gathering
  • Excellent analytical skills in developing business processes to deliver industry-leading system solutions
  • Clear, highly articulated, working background (to most recent) delivering CRM solutions as a Product Owner, Product Manager or Agile BA
  • Certifications/Tertiary Education relating to Project Manager or Business Analysis
  • Strong organisational Change Management experience
  • User support, training materials development, testing and conducting training
  • Strong IT knowledge, a history of hands-on IT experience complimented by strong business engagement
  • Consumer Centred Design, Human Design Centred Principles

Please apply online using the appropriate link below or contact Wayne Slattery on +61 3 9094 0900 or www.linkedin.com/in/wayneslattery/

Job Features

Job CategoryBusiness Analyst

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